CONSUMER FIRST ALERT: Hackers targeting Facebook users with fake support links

GREEN BAY, Wis. (WBAY) - A consumer first alert about fake Facebook messages.

We’ve been getting messages from viewers asking about this.

Cyber experts say the Facebook copyright scam can be convincing, and it’s intensifying.

A viewer got a message on Facebook Messenger, claiming that their Facebook page violates copyright laws, along with a threat that their Facebook page is scheduled to be completely deleted.

It says you should appeal it immediately, otherwise you will lose access.

It includes a link to “Facebook’s” support page, which is actually fake and controlled by cybercriminals.

If you enter your Facebook user credentials, the cybercriminals will steal them. People also report getting emails, with some of them including company names, violations of music rights, to make this more believable.

So what should you do?

Never click on links and always log in directly through Facebook.

Turn on login alerts so you’ll be notified if someone is trying to access your account, and never reuse your password across multiple websites.

Facebook also recommends two-factor authentication to add an extra security layer.

People who report falling victim say they’ve lost access to their Facebook account, all their pictures, and some have experienced credit card fraud.

The sooner you contact your bank or credit card company, the easier it will be to recover damages.

The Better Business Bureau says if you think you might have clicked on one of these links, change your Facebook password and notify Facebook.

Always verify links, log into your Facebook account directly to verify there is a problem before taking any action.

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