The Department for Work and Pensions (DWP) has announced that the Attendance Allowance is currently being modernised through an online pilot claim process. The new system, according to Pensions Minister Torsten Bell, will speed up application processing times for new claimants.

This update follows a query from Green Party MP Ellie Chowns regarding measures taken by the DWP to "reduce the time taken to reach decisions on Attendance Allowance applications"

In a written response, the Minister explained that customer feedback is being utilised to create a more streamlined application process that focuses on collecting only necessary information for decision-making. Mr Bell said: "This pilot will also support decision makers to handle claims more quickly with a significant reduction in requests for further information from customers."

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However, those planning to apply this Spring should note that the new online service will only accept a limited number of applications each week, as per GOV.UK guidance. Also, applications cannot be made via mobile phone or tablet; only desktop or laptop computers are compatible.

Alternatively, individuals can apply via post by printing and submitting the Attendance Allowance claim form available on GOV.UK, or by requesting one through the helpline at 0800 731 0122.

The DWP has recently updated its guidance for those applying for benefits by post, reminding claimants to only write the Freepost address on the envelope, without the need for a postcode or stamp.

A spokesperson for the department commented on the online application process, stating: "We are temporarily testing a new online service to make claiming Attendance Allowance easier and to improve accessibility. While the online service is not yet widely available, no-one will miss out on the benefit as claimants can still apply in the usual way by post."

According to the latest DWP figures, as of August 2024, nearly 1.7 million claimants were receiving additional financial aid through Attendance Allowance.

From Monday (April 7), weekly payments of Attendance Allowance will increase to either £73.90 (lower rate) or £110.40 (higher rate). The benefit, which is not means-tested and tax-free, is issued every four weeks, equating to either £295.60 or £441.60 a month - totalling around £5,740.80 over the 2025/26 financial year.

The amount received depends on the level of support required. The benefit aims to assist people of State Pension age with daily living costs, potentially enabling them to maintain their independence at home for longer.

There is no mobility component attached to Attendance Allowance.

The main health conditions and number of claimants across Great Britain are as follows:

  • Arthritis - 483,376
  • Dementia - 173,179
  • Heart Disease - 124,528
  • Respiratory Conditions - 104,098
  • Disease Of The Muscles, Bones or Joints - 86,319
  • Cerebrovascular Disease - 74,716
  • Back Pain - 74,804
  • Visual Disorders and Diseases - 50,993
  • Parkinson's - 44,440
  • Neurological Conditions - 35,597

Here's everything you need to know about Attendance Allowance, including the main health conditions being claimed, eligibility and how to make a claim.

What is Attendance Allowance?

Attendance Allowance is a benefit designed to help with extra costs if you have a physical or mental disability or illness severe enough that makes it hard for you to look after yourself - it does not cover mobility needs. You do not need to have someone caring for you in order to make a claim.

Who can claim?

You should apply for Attendance Allowance if you have a disability or illness and need help or supervision throughout the day or at times during the night -even if you don't currently get that help.

This might include:

Assistance with personal care tasks such as dressing, eating or drinking, moving in and out of bed, bathing or showering, and using the toilet is available.

Support to ensure safety is also provided.

If you struggle with personal tasks, for instance, if they take a long time, cause pain, or require physical support like leaning on a chair, you should apply. Attendance Allowance isn't solely for individuals with a physical disability or illness.

You should also apply if you need assistance or supervision throughout the day or night due to:

  • a mental health condition
  • learning difficulties
  • a sensory condition - such as being deaf or visually impaired

How much could I receive from Attendance Allowance?

The current payment rates will cease and be replaced by new ones on April 7. As previously mentioned in this article, but as a reminder, the weekly rates will increase to:.

The money can be spent however you wish and it could assist you in maintaining your independence at home for longer.

This could include:

  • Using it for taxi fares
  • Contributing towards bills
  • Hiring a cleaner or gardener

Can I claim Attendance Allowance even if I have savings and other income?

Yes. Attendance Allowance isn't means-tested so your other income or savings don't affect it - there's no limit. It is also tax-free and exempt from the Benefit Cap, meaning you won't have money deducted from any other benefits.

Will my State Pension be impacted by Attendance Allowance?

No, your State Pension will not be affected by Attendance Allowance. You can even claim it while you're still employed and earning.

How does Attendance Allowance influence other benefits?

Your other benefits may increase if you receive Attendance Allowance. These could include:.

  • Additional Pension Credit
  • Reduction in Housing Benefit
  • Council Tax Reduction

How do I submit a claim?

To apply for Attendance Allowance, you'll need to fill out a lengthy claim form. While this might seem intimidating initially, assistance is available from your local Citizens Advice, so don't let the form deter you from applying.

If you'd rather handle it yourself, you can follow the Citizens Advice guide on how to complete your claim form here. Comprehensive instructions on how to obtain the application form by post or phone can be found on the GOV.UK website here.

What occurs when I am nearing State Pension age?

If you're considering applying for Attendance Allowance as you approach State Pension age, you might find it more beneficial to claim Personal Independence Payment (PIP) immediately - you could potentially receive more money.

Who is ineligible for Attendance Allowance?

You won't qualify for Attendance Allowance if you're already receiving PIP or Disability Living Allowance (DLA) to cover your care costs. If you apply for Attendance Allowance while receiving DLA, the DWP will typically reassess your DLA award instead.

You have the option to renew your PIP or DLA when the current award concludes, provided you continue to meet the eligibility requirements. If your renewal attempt is unsuccessful, you can consider applying for Attendance Allowance as an alternative.

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